pool and patio area with rock features and hotel in background

Frequently Asked QuestionsOrlando Resort Hotels

Is your theme park shuttle service currently available?
Shuttles to Disney Parks are currently offered daily. A current Shuttle Schedule will be given at time of check-in, however, please view HERE for the Shuttle estimated times. 

Are the pools currently open?

The Hotel Oasis Pool and Club Wyndham Pools are open. All pool areas will operate on a first-come, first-serve basis, the hours and pool availability may vary. Please note that the Hotel Oasis pool operates with two time blocks, during the closed time block, all guests will need to depart the Pool Decks for one hour for proper cleaning and sanitation. Please call our team for full details on times.

Only registered guests with wristbands are allowed in the pool area. Face masks are required to wear to and from the pool areas. After being seated at your designated pool chair, you may remove your mask. Social distancing will be practiced at all times.

Are the food & beverage outlets currently open?
The food and beverage dining outlets are open. Please refer to the Dining Page for hours of operation and menus.

What other amenities and services are currently open/available?
Our gift shop is open Sunday – Thursday from 9am to 6pm, and Friday - Saturdays 9am to 8pm.

At this time, Bell Services are only available Friday through Sunday, but bell carts will be available for individual guest use and sanitized after each use.

The Fitness Center is open daily from 7 AM to 10 PM. For access, please stop by the Hotel Front Desk.

Hours for Blue Harmony Spa will be open daily from 10 AM to 6 PM. For reservations, dial ext. 2442.

For the health of our guests and associates, housekeeping services will not be performed during your stay. For special requests, please dial 0 and the operator will assist you.

Do you have a resort fee?
Yes, our resort fee is $28 plus tax, per day. Click here to see what’s included.

What's your cancellation policy?
Book with confidence! Our flexible cancellation policy has been extended and has no expiration date. No deposit is required and we are offering 24-hour cancellation up to arrival day for all reservations.

Are you pet-friendly?
Yes, we are happy to welcome one pet up to 25 pounds for an additional fee of $150 for stays of 1 to 6 nights or $300 for stays of 7 to 14 nights. There is a 14-night limit for guests with pets.

What time is check-in?
Check-in is at 4pm.

What time is check-out?
Check-out is at 11am.

What is the minimum check-in age?
The minimum age to check in is 21 years old.

Do you offer room service?
Room service is available through our Grand Eats Delivery. See more details on our dining page

Is self-parking available?
Yes, self-parking is available for a fee of $27 per day plus applicable tax.

Is valet parking available?
Yes, valet parking is available daily at $34 plus tax.

Do you have activities available on the resort?
Aside from each of our currently open pools, we also offer putt-putt golf and shuffleboard with advance reservations (please call 407-238-3500).

Due to social distancing in place, our pools have a 3-hour seating limit to ensure deep cleaning takes place throughout the day. No reservations required; access is on a first-,come, first-serve basis.