a living room with a balcony

Frequently Asked QuestionsOrlando Resort Hotels

Is your theme park shuttle service currently available?
Shuttles to Disney Parks are currently offered daily. A current Shuttle Schedule will be given at the time of check-in, however, please view our current schedule HERE.

What pools are available and what are the services and amenities?
The Hotel Oasis Pool and Club Wyndham Pools are available, please see the Pool Information HERE for details on pool availability and times. All Hotel guests will pick up towels from the Hotel Oasis Pool Concierge at the Towel Hut. Club Wyndham guests are required to get pool towels from Club Wyndham pools.

Only registered guests with wristbands are allowed in the pool area.

What are your restaurants menus and hours of operations?
 Our Restaurant’s menus can be found on our Dining Page. Hours of operation are subject to change and are listed HERE.

What other amenities and services are currently open/available?
Our gift shop is open daily from 8 AM to 10 PM.

Bell Service is available daily to assist with your luggage. Please see our Valet Team for assistance.

Hotel Oasis Pool is open daily from 8 AM to 10 PM.

The Fitness Center is open daily from 6 AM to 10 PM.

Hours for Blue Harmony Spa will be open daily from 10 AM to 6 PM. For reservations, dial ext. 2442.

Full Housekeeping services are performed on the third day of your stay. A “Room Refresh” is performed on a daily basis and consists of: emptying trash, making the bed, replacing towels and bath amenities. Dial 0 for additional services available on request.

What airport transportation options are available?

Click HERE to see the available options.

Do you have a resort fee?

Yes, our resort fee is $39 plus tax, per day. Click here to see what’s included.

What's your cancellation policy?
Book with confidence! Our flexible cancellation policy has been extended and has no expiration date. No deposit is required on our flexible best available rate with 72-hour cancellation. Cancellations made within 72 hours, will be charged a one-night room and tax penalty.

Are you pet-friendly?
Yes, Wyndham Grand Orlando Resort Bonnet Creek welcomes one pet up to 50 pounds for an additional fee of $75 for stays of 1 to 6 nights, and $150 for stays of 7 to 14 nights. There is a 14-night limit for guests with pets. All rooms are pet friendly. Pets cannot be left unattended in room.

What time is check-in?
Check-in is at 4 PM.

What time is check-out?
Check-out is at 11 AM.

What is the minimum check-in age?
The minimum age to check in is 21 years old.

Do you offer room service?
Room service is available through our Grand Eats Delivery. See more details on our dining page

Is self-parking available?
Yes, self-parking is available for a fee of $34 per day plus applicable tax.

Is valet parking available?
Yes, valet parking is available daily at $40 plus tax.

Do you have activities available on the resort?
In addition to our pools, we also offer putt-putt golf and shuffleboard with advance reservations (please call 407-238-3500).

No reservations required; access is on a first-, come, first-serve basis.

Do you receive packages?
Yes, we receive packages. The following charges apply, plus sales tax, for the receipt of packages shipped to hotel guests. When a package arrives, we will call the guest room. We will leave a voicemail if we can’t reach the guest.

Shipment Receiving Charges:

- Envelope - $3 ea.
- Med. box (5-20 lbs.) - $7 ea.
- Lg. box (21-59 lbs.) - $13 ea.
- Extra lg. box (60-100 lbs.) - $18 ea.
- Boxes 100 lbs. and up - $25 ea.
- Golf Clubs - $20 ea.
- Display Cases - $30 ea.
- Pallets - $100 ea.